Job: CRM Developer

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Job Description

CRM Developer

Location:Western Regional Medical Center
Department:420002 Information Technology-Special
Shift Hours / Days:
Hours / Pay Period:
Position ID:30720
Job Function:Professionals


Stories of Life. Stories of Hope.Cancer Treatment Centers of America® (CTCA is one of the fastest-growing networks of cancer hospitals in the country. We offer the most sophisticated forms of oncology treatment, combined with complementary therapies that support the entire person. It's a place where your contributions can create new stories that embody our exceptional standard of care known as the Mother Standard® model of care - meaning that all staff provides the same level of care to each patient that we would want for our own loved ones. And for those of you who can see how rich and fulfilling this mission-driven, patient-centric, cutting-edge work experience can be, we hope your story starts here. Start your story at CTCA as a Microsoft Dynamics CRM Developer


This role can be located in Schaumburg Illinois, or Goodyear Arizona. Reporting to the Director of Relationship Management Solutions, the CRM Developer is responsible for implementing, upgrading, maintaining and integrating CRM solutions for various entities across the enterprise. As a CRM Developer at CTCA, you will work with internal clients to gather and understand their requirements, while understanding and analyzing functional specifications to address customer deployment needs. You will be developing technical specifications for solutions and designing solutions to meet the requirements, write the technical specification, build and work with quality assurance teams through delivery of the feature or release. The CRM Developer will troubleshoot and resolve production issues, deploy and support the Microsoft CRM application and integration with back-end services/applications. You will also advise, guide, and review work completed by developers for specific project and work packets. Working closely with operations engineers you will ensure application availability and optimal performance using monitoring and routine health checks. Support the development of product life-cycle analyses and roadmaps for the supported platforms while ensuring products and services meet defined service levels through monitoring, metrics analyses, and frequent contact with business customers The Microsoft Dynamics CRM implementation is the core application, and one of many applications, that make up the suite of products serviced and maintained in the Relationship Management Group. This professional will work with internal clients on-site or remotely to analyze, research, design, document, communicate, configure and implement complex solutions that provide improvements to the CTCA's business processes and information.

Expected Skills and Delivery Expectations: Configure Dynamics CRM to meet business needs Assess change requests to determine best solution architectureDesign, develop, and test system changes to meet business needs


  • Bachelor's degree required; advanced degree preferred
  • Five years of prior experience in marketing systems application development, systems integration, project management, and/or strategic and operational planning Experience in Microsoft Dynamics CRM is required
  • Experience in developing, implementing and supporting CRM systems
  • Experience leading CRM upgrades is a strong plus, particularly MS CRM 2004 to MS CRM 2011Experience integrating MS CRM with SharePoint is a strong plusAbility to maintain creative and productive relationships with stakeholders and vendors
  • Demonstrated experience with Microsoft Dynamics CRM 2011 entity model, security model, and web services
  • Demonstrated experience with Microsoft Dynamics CRM 2011 SDK, writing server side code, custom business logic, integration modules, workflow assemblies, and plug-ins
  • Demonstrated experience in developing Workflows, Plug-ins and Form-based solutions
  • Extensive experience with system development life cycle methodologies
  • Create custom entities/attributes/relationships Functional and technical knowledge of Microsoft Dynamics CRM 2011 and related ecosystem
  • Develop SQL Reporting Services (SSRS) reports.
  • Write client-side JavaScript customization Interact with internal users and act as a business analyst for small projects
  • Provide support for end users, including some system administration
  • Have strong SQL knowledge (especially Microsoft SQL Server 2008 R2)
  • In addition to delivering technically, the candidate will be self-motivated and have excellent interpersonal communication skills

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