Job: Director of IT, Custom Solutions

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Job Description

Director of IT, Custom Solutions

Location:Western Regional Medical Center
Region:Phoenix, AZ
Department:420001 Information Technology-Mgmt
Shift Hours / Days:
Hours / Pay Period:
Position ID:32343
Job Function:Management and Leadership


Stories of Life. Stories of Hope.Cancer Treatment Centers of America® (CTCA is one of the fastest-growing networks of cancer hospitals in the country. We offer the most sophisticated forms of oncology treatment, combined with complementary therapies that support the entire person. It's a place where your contributions can create new stories that embody our exceptional standard of care known as the Mother Standard® model of care - meaning that all staff provides the same level of care to each patient that we would want for our own loved ones. And for those of you who can see how rich and fulfilling this mission-driven, patient-centric, cutting-edge work experience can be, we hope your story starts here. Start your story at CTCA as the Director of IT-Custom Solutions.


The Director of IT - Custom Solutions is responsible for the management of various enterprise applications/solutions and their associated business customers. Many of the supported solutions are enterprise-wide and serve a corporate function, such as Compliance, Corporate Policy Management and Physician Credentialing, while many are integrated into the clinical setting such as Patient Portal, Physician Portal, Symptom Inventory survey tools and RFID/RTLS.In addition to the above, you will be leading the group of IT stakeholders who manage the applications that serve the compliments/complaints, hospitality and transportation components of the CTCA business. The Director of IT - Custom Solutions also has responsibility for the entire clinical interfaces development team (Sunrise eLink). The Director of IT - Custom Solutions will function as both an inspirational leader and a team manager to a talented and diverse group of IT stakeholders and often multiple consultants. The direct reporting team is responsible for the ongoing operational management of production systems. The position is also responsible for performing effective and aligned goal-setting to build a high-performing team. Another component of this role is project management and/or PM oversight for the matrix management of staff from the team, vendors and the operational departments being affected by projects.


Various duties of this role include, but are not limited to; ensuring production system up-time by managing the ongoing maintenance and enhancement of production systems, or upgrades of systems being performed by vendors, partnering with the assigned business area customers to define IT application strategies that align with the department's business strategy, management of the team responsible for development and oversight of the CTCA Patient Portal and Physician Portal, support and development of patient survey tools, and selection, implementation, configuration, maintenance and relationships with both the vendors and the user community throughout the CTCA organization. Vendor relations and contract negotiations, invoice approvals, and management of enterprise utilization of contracts and value across all CTCA sites, will be an important aspect of this job The management responsibilities include coordinating IT and vendor resources with business/customer project resources to support effective implementation of the projects within established scope, timeline and budget. Strong project management skills are a must.This position will be measured by performance against overall objectives, delivery of projects according to plan (on time, scope and budget), value derived from capital investments (ROI) and the constant maturation of the solutions.


  • Bachelor's degree required; MBA, or advanced degree strongly preferred.
  • 15 years of large package system implementation,
  • Clinical systems or software development experience is preferred.
  • 15+ years of IT or Clinical experience required.10+ years of experience in software implementation is required.
  • 5+ years of program management and/or Director level experience is required.

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