Job Description

Employment Status:
Full time
Job Function:
Support Services
Department:
329006 Guest Services-Clerical
Shift Hours / Days:
Monday - Friday 8:00 - 5:00
Hours / Pay Period:

Patient Advocate - Full Time

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day is purposeful. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture Of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine accessing your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. Those are just a few of the ways we empower our Stakeholders to deliver the highest standard of care that we call the Mother Standard®.

Overview

The Patient Advocate is the non-clinical liaison between the patient and the hospital non-clinically or at large. Demonstrate the concern and responsiveness of the hospital in meeting the needs of patients by following through on patient requests or complaints with the appropriate personnel and/or departments to assist in improving service. To serve as the reflection of the CTCA Brand Culture and to work with resolve to drive a positive and exceptional patient experience at Western

Qualifications:

  • Associates Degree required, Bachelor’s degree preferred 
  • Minimum two years of experience Healthcare or customer service related field 
  • Patient Advocate experience strongly preferred
  • Knowledge of medical terminology a plus
  • Strong communication skills enabling incumbent to interact successfully with patients, guests, staff and others
  • Excellent organizational skills
  • Computer proficiency in Microsoft office products
  • Proficiency in Feedback Monitor Pro preferred

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness. CTCA Stakeholders form the team of experts who deliver evidence-based clinical therapies, supported by state-of-the art technology and whole person support, including nutrition, mind-body medicine and naturopathic medicine, among many others. We never stop fighting and we always care for each patient as a whole person.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. We are fighters at heart and we look for people who delight serving patients. The power, determination and beauty of the human spirit will enrich and energize you. As a CTCA Stakeholder, you make the difference in the life of a patient.