Patient Empowered Care® is a new and exciting demonstration of our unwavering commitment to patients. Patient Empowered Care puts patients at the center of a dedicated team, which focuses on addressing individual, whole-person needs. We accomplish this by treating the whole-person through a combination of medical, nutritional, physical, psychological and spiritual therapies, and do so in a compassionate, caring environment that encourages patients to actively participate in important decisions about the management of their disease.
Patients have seen the real benefit from our Patient Empowered Care model. Here is what they are saying:
“Scheduling is fast and easy.”
“My doctors and clinicians come to me!”
“I feel less stressed.”
The most important part of our patient care model is that we promise to treat every patient like they are part of our own family. We achieve this using the philosophy of The Mother Standard® of care. The premise of The Mother Standard of care is that we treat each patient as if they were our own mother, father or another loved one.
“A few employees put together a birthday celebration for a patient’s daughter who turned 18 years old. The daughter was depressed about her mother’s condition so they put together balloons, a cake and a movie in the Salon. The patient and her daughter got manicures and pedicures and had a wonderful time celebrating the birthday and were very grateful. This demonstrates the love and compassion CTCA® employees share daily with patients and how one small gesture can make a world of difference.”
“While I was working with Doe in the coffee shop one morning I was amazed at how many patients simply stopped by to say good morning and give her a hug. She is a joy to everyone around her and exemplifies the Mother Standard® of care.”