800368 - Scheduler, Clinical
Cancer care is all we do
Hope in healing
Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.
The Clinical Scheduling Logistics Coordinator is responsible for expeditiously scheduling all functions of the new patient visit which includes the physician appointment(s), Nurse Navigator appointments, labs, testing, and transportation and could include travel and hotel arrangements. The scheduler effectively collaborates and coordinates with the patient, Empowerment and Government Service Center representatives, Nurse Navigation, and the outpatient clinic to appropriately schedule the patient based on physician availability and patient requests. This role has a responsibility to assist multiple CTCA locations.
Expeditiously interview patients and/or gather information from others to ascertain patients’ medical and travel needs. Appropriately schedule patients based on new patient pathway guidelines. Arrange travel for patient through Travel Dept. and confirm schedule arrangements with patient. Exemplify excellent customer services skills when communicating with patients and Stakeholders to promote top box patient satisfaction scores and our Stakeholder Bond. Escalates special issues/needs to leadership or a clinical resource.
Document planned tasks and completed interactions in CRM system for visibility of patient status.
This role will be assigned a variety of complexity in scheduling assignments and receive direction from physicians or other qualified clinical personnel involving more complex patient scheduling
Maintain working knowledge of hospital policies and procedures. Maintains broad knowledge of scheduling processes/procedures and customer service practices by attending meetings and educational opportunities directed by your leadership. May be asked to assist with training/on-boarding of new Stakeholders.
Support department strategy and key performance indicators by tracking personal productivity/statistics on department log(s) and on Lean Daily Management board. Partners with leadership to understand the department and corporate strategy and operating directives. Follows established methods, processes, and pathways to accomplish goals and seeks out guidance for less routine or new assignments.
Serve as a resource to Nurse Navigation and the clinic care teams to refine and personalize new patient evaluations after further review of medical records and pre-visit clinical phone interview. ?
Supports department strategy and key performance indicators by assisting on projects and assignments as requested by leadership outside of routine work.
Skills, Education, and Additional Information
Highschool Diploma or GED, Associates degree preferred
Two years of professional experience, preferably in the medical field
Experience with multifaceted online computer applications, preferably medical scheduling
Strong attention to detail
Communicate effectively both written and verbally
Ability to be empathetic and resolve conflict/barriers
Ability to handle difficult situations and escalate when necessary
Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. Visit: Jobs.cancercenter.com to begin your journey.
We win together
Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us.
Visit: Jobs.cancercenter.com to begin your journey.