Job Description

Advocate, Patient Access

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Mon - Fri 9am - 5:30pm


Job Summary:

The Advocate, Patient Access Rep reviews and evaluates a prospective and current patient’s insurance coverage after obtaining the benefits from an interview process of over 40 detailed questions with the patient’s insurance payer. The Advocate, Patient Access Rep uses the quoted benefit information to facilitate a decision regarding a patient’s eligibility to be treated at CTCA while insuring that the CTCA Patient Financial Acceptance policy and specific site exception policies are applied. The Advocate, Patient Access Rep determines when a patient should be escalated to site CFO’s for Administration Approvals. The Advocate, Patient Access Rep documents individual patient benefits into the database repositories for insurance data which serve as the databases for communicating benefit information to both prospective and current patients and for insuring accurate and complete billing, correct reimbursement rates, pre-certification requirements, and maximized collections. The Advocate, Patient Access Rep communicates daily with OIS, OIS Leadership, Care Managers, Registration Stakeholders, Pre-Certification Coordinators, Site CFO’s, Site VP’s of Finance, Billers, CAR’s, PACR’s and Account Management Specialists. The Advocate, Patient Access Rep reports directly to the Advocate, Patient Access Supervisor.

Education/Experience Level

  • Must be a high school graduate or equivalent with strong analytical skills and good figure aptitude. Associates Degree preferred.

  • Recommended minimum of 1-3 years experience in insurance verification, insurance benefits, registration, billing and/or collection, in a healthcare / physician office setting or professional environment.

Knowledge and Skills

  • Preferably possesses basic knowledge of medical terminology,

  • Preferably possesses good written and verbal communication skills,

  • Must have experience utilizing PC and other office equipment; must have good working knowledge of Operating Systems to include Microsoft Office Suite.

  • Prefer ICD-9, CPT coding, and ability to read Explanation of Benefits.

  • Highly recommend understanding and experience with insurance terminology

  • Must have outstanding telephone communication and customer service skills. 

  • Must be able to perform routine mathematical, color coding and alphabetizing functions.

  • Must have excellent organizational skills, and be able to manage multiple priorities and responsibilities. 

  • Must be efficient, reliable, flexible, goal oriented and adaptable to change; while maintaining high productivity levels.  Must be team oriented and able to work independently.

  • Is capable of operating all required computer applications (CRM, AMPFM, Hyland OnBase, Pivot), office equipment and maintains accurate patient demographics per HIPPA guidelines, insurance information, and routinely updates CRM notes or AMPFM account comments of each record worked.

  • Is able to recognize and have a general understanding of cancer diagnoses, contract terms, insurance terminology (IE: Coordination of Benefits, Letter of Credible, and Medical Review), reimbursement methods, and payer structures.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Important Notes

CTCA Operations Center

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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