Job Description

Employment Status:
Full time
Job Function:
Support Services
447506 Personalized Medicine Ctr-Cler
Shift Hours / Days:
Mon - Fri 8am - 4:30pm
Hours / Pay Period:

Centers for Advanced Individual Medicine (CAIM) - Coordinator


We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.


A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


Job Summary/Purpose:

The Centers for Advanced Individual Medicine (CAIM) Coordinator will serve as the primary point of contact for CTCA patients and caregivers, stakeholders and external laboratory(s), to coordinate the logistics of genomic medicine delivery to patients across CTCA and external laboratory(s) interfaces. Coordination responsibilities include, but are not limited to:

  • Assisting patients in the completion of financial assistance applications with external laboratories who offer patient assistance for genomic testing,
  • Directing patients and caregivers to the appropriate educational materials,
  • Collaborating with CTCA laboratory and pathology departments to facilitate the collection of necessary patient medical information,
  • Connecting stakeholders and patients to appropriate contacts at external laboratory(s) as needed,
  • Tracking the status of patient testing, results reports, and relevant metrics,
  • Managing continuous follow up during and after genomic testing and results reporting, and
  • Scheduling educational meetings and genetic counseling for patients as necessary.


CAIM Coordinators will handle incoming calls, greet CAIM visitors courteously, and perform various administrative and clerical duties to maintain the orderly operation of the CAIM area. The CAIM Coordinator will serve as a resource to answer general questions and assist stakeholders and guests when necessary.


Minimum Qualifications:

  • High School Diploma required
  • Business Associates Degree/Bachelor’s Degree desirable
  • Must have minimum 2 years’ experience in a customer-oriented position, preferably in an office environment.
  • Minimum of 2 years of professional experience in multifaceted online computer applications. 
  • Minimum of 2 years’ experience in a healthcare setting.
  • General knowledge of Microsoft Word, Excel, and Internet Explorer are necessary. 
  • Must have the ability to handle multiple phone lines simultaneously and have exceptional verbal communication skills.
  • Professional appearance
  • Flexibility and the ability to multitask
  • Organizational skills
  • Be a team player


The Best Place to Work


We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.


Beyond The Resume, What We Look For


We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.


Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit  to begin your journey.