Job Description

Employment Status:
Full time
Job Function:
Management and Executive
320001 Health Information Management - Mgmt
Shift Hours / Days:
Monday- Friday, 8:00am - 5:00pm
Hours / Pay Period:

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Job Summary/Purpose:

Plan, organize, control, direct, and mentor the stakeholders of the Health Information Management Department who perform clerical functions, health record analysis, release of information, and scanning for both the inpatient and outpatient population.  Analyze and report Key Performance Indicators.  Lead projects that pertain to HIM functions.  Conduct education to stakeholders and providers.  Communicate corporate and department policies to stakeholders.

Job Responsibilities:

  • Coordinate and mentor stakeholders to provide exceptional patient care by ensuring that appropriate processes, training, and resources are implemented. Serves as the key contact and liaison for HIM issues at the site, addresses concerns, and coordinates with others to resolve issues, streamline processes, and utilize staff efficiently. Identifies and implements changes regarding policy, productivity and quality measures, and assures the staff performance improvements related to work-flow efficiencies and operations. Works with department staff to forecast department needs and staff workload appropriately; prioritizes work flows to meet patient care needs.
  • Provide leadership and direction for department in maintaining the balance between quality and productivity, Key Performance Indicators and Lean Thinking Initiatives, track, monitor and trend and present their progress to the department and administration to support the overall mission and goals of the organization.
  • Monitor medical record deficiency and delinquency rates, provide statistical information and reports to committees, administration and medical staff office.Work with physician and physician extenders to resolve record delinquencies.
  • Monitor departmental and hospital compliance with Federal Regulation, Joint Commission, CMS, State of Arizona law, American College of Surgeons, and other regulatory agencies requirements as they relate to the presence, accuracy, completeness, timeliness, and retention of medical records. Assists to assure the hospital continually meets regulatory requirements and accrediting standards relating to HIM and remains aware of new requirements and Best Practices in the HIM field.Serves as spokesperson for HIM issues during hospital regulatory and accrediting surveys and provides data and information to surveyors upon request.
  • Participate in meetings and committees for corporate, site, department and section operational decisions. Provide leadership for Information Management Committee and Committees Participates in enterprise-wide committees and provides inputin the development of policies and procedures related to HIM.Works collaboratively with Clinical Informatics, the Quality Department, Compliance, and all other departments to assure that health records are complete, pertinent, timely, and accurate. Serves on enterprise committees, work groups, client practice groups; provides in-depth expertise in medical documentation best practices, process improvement, problem resolution and regulatory agency and institutional standards and requirements.
  • Collaborate with medical staff to maintain the rapport with stakeholders and provide education on a routine basis. Serves as point of contact for providers to ensure best practices in medical documentation are met.

Minimum Qualifications:

  • Bachelors or Associates Degree in Health Information Management or Health Information Management or Health Care Administration is required.
  • Five (5) years of experience in acute and ambulatory HIM Department operations is required.
  • Management or Supervisor experience is preferred.
  • Currently credentialed as a Registered Health Information Technician OR Registered Health Information Administrator is required.

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit  to begin your journey.