Outpatient Clinic Care Coordinator - Malignant Hematology
About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia.
Hours: Mon - Fri 8am - 4.30pm
This is not a remote position
Under the supervision of the Malignant Hematology Outpatient Manager, the Care Coordinator will provide patient facing care coordination and support the needs of the patients, caregivers, physicians, and clinical service departments within the Malignant Hematology Outpatient Clinic. This position is essential to effectively assist the clinic team with the seamless management of patient caseloads including but not limited to registration, check in/check out, scheduling of procedures, radiology, follow-up appointments, and sick clinic visits providing prompt response to telephone inquiries and status updates of other clinical issues as required. Other administrative responsibilities include patient record coordination, maintaining updated patient medical insurance information, and other project-based work as assigned. The Care Coordinator will work collaboratively with the Cellular Therapy Transplant Program and its intake team to ensure an integrated systematic flow between the outpatient clinic and transplant program. The Care Coordinator promotes teamwork, and nurtures relationships with others always putting purpose before task. Communicates clearly, concisely, and courteously in a timely manner. Demonstrates professional behavior and appearance, respect for patient privacy and confidentiality in all contacts with patient, caregivers, vendors, and stakeholders.
Promptly answers phone calls and relays messages to appropriate personnel, units, and departments in a timely manner; Responds promptly to requests for services from all customers (patients and stakeholders).
Effectively communicates interventions and patient questions to physician and/or Care Team as appropriate. Facilitates the flow of the outpatient clinic, by scheduling and coordinating patient care appropriately. Prepares documents and forms as needed by unit team. Completes project-based work as assigned by need.
Displays excellent organization and planning skills. Follows department guidelines for utilization of time, productivity, and performance improvements. Demonstrates a thorough knowledge of key responsibilities. Accurately documents interventions in a timely manner in the electronic medical record.
Provides excellent customer service by scheduling patient appointments in a time sensitive and efficient manner. Connects with customers (patients, caregivers, members of the healthcare team) with a smile and/or pleasant demeanor.
Seeks opportunities for organizational improvement, consistently applies lean thinking to departmental operations to enhance or improve services.
Promotes intra departmental collaboration, seeks to promote understanding and mutual achievement of goals. Collaborates with providers, nursing, and hospital staff to ensure quality patient care.
Coordinating outside orders and assisting patients with finding providers locally for episodic care needs when indicated.
Completes prior authorization for procedures with insurance providers and engages financial counseling when need to facilitate patient care.
Ability to coordinate receipt and return of FMLA/Disability related to patient surgeries
Performs other duties, as assigned by Malignant Hematology Outpatient Manager or designee.
Experience: 3-5 yrs of related experience within medical or hospital setting
Education: High School Diploma
Special Skills: Proficient in Microsoft Office.
Pay Range$20.35 - $33.52
Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.
City of Hope’s commitment to Diversity, Equity, and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.
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