Job Description

Patient Loyalty Specialist - WRMC

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Patient Loyalty Specialist

FT; Mon - Fri; 8:00a - 5:00p

Job Overview

The Loyalty Specialist is responsible to maintain membership base for the regional Cancer Fighters Program at CTCA and within key markets to engage and refer patients to CTCA. The Specialist implements national programs at a regional level that will capture interest, provide value and foster loyalty. This position is responsible to implement national strategy, meet key performance indicators and drive excitement about the CTCA experience amongst regional Cancer Fighters and will contribute to the improvement of overall patient satisfaction scores and patient referrals in every way possible.

Skills, Education and Additional Information ?

  • BS/BA in marketing, public relations, journalism, communications or related field
  • 2-3 years relevant experience
  • Excellent organizational skills and analytical skills
  • Extremely strong communication skills (both written and verbal)
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Ability to assist and lead projects and events as assigned by management
  • Excellent presentation skills
  • Ability to travel 25 percent of time
  • Ability to work evenings and weekend events as assigned; On average 10 events per year
  • Proven track record of success and desire to grow and assume greater responsibility
  • Results oriented
  • Must be able to execute assignments in a timely manner and works well independently
  • Ability to work as part of a team to achieve common goals
  • Ability to think creatively and perform quickly
  • Proactive and organized

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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