Job Description

Program Manager, Palliative Care

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:


The Program Manager, Palliative Care is responsible for the implementation of programs and services for the supportive care of patients in multiple departments, including but not limited to: Inpatient, Outpatient and Heme Malignancy/Bone Marrow Transplant. Conducts analysis and identifies organizational Palliative Care service needs, educational opportunities for medical professionals, nursing and interdisciplinary teams in accordance with patient/family needs and medical plan of care. He/she will ensure that they remain current in competencies, assessments, licensure, certification and other annual training. Will provide education to staff regarding palliative and end of life care through formal and informal opportunities/offerings. Will complete plans of care for patients and is responsible for processes relating to assessment, planning of care and evaluation of patients. He/she will promote the need for palliative care for seriously ill patients and their families, from the time of diagnosis, as essential to quality care and an integral component of nursing care. This role will report to the leader of the Department of Supportive Care.


  • Develops plan for implementing and incorporating coordinated Palliative Care services into the inpatient and outpatient areas of care.

  • Provides in-services and educational offerings about Palliative Care to referral sources, interdisciplinary teams/staff, healthcare partners, and community entities, in order to increase awareness and appropriate utilization of Palliative Care services.

  • Facilitates and provides staff education regarding symptom management, pain management, healthcare directives, facilitating difficult conversations, cultural/spiritual assessments, ethical issues in Palliative Care and patient/family care at end of life.

  • Coordinates all aspects of the referral process, including addressing issues or inquiries promptly with appropriate information, strategies, and follow-up for clinic and inpatient settings.

  • Conducts patient visits and assessments to maintain plan of care and meet patient needs.

  • Creates accurate and relevant clinical Palliative Care notes regarding patient condition, reports condition and unaddressed patient needs.

  • Collaborates with interdisciplinary teams to provide effective coordination of Palliative Care services and evaluate the delivery of care.

  • Coordinates and facilitates the Palliative plan of care. Collaborates with the patient/family, attending physician, and members of the interdisciplinary team to address patient goals of care while maintaining a quality continuum of care.

  • Utilizes effective communication strategies and skills to facilitate goals of care discussions with patients, families and interdisciplinary teams, including scheduling and facilitating family meetings.

  • Partners with the Medical Director and the Director of Supportive Care to ensure high-quality Palliative Care is provided on an ongoing basis.

  • Identifies the dynamic changes in population demographics, health care economics, service delivery, caregiving demands, and financial impact of serious illness on the patient and family that necessitate improved professional preparation for palliative care.

  • Collaborates with Director of Supportive Care to identify, develop and implement opportunities for additional or improved services and work methods and procedures to ensure program services are delivered in accordance with policies and the organization’s mission and goals and to meet client needs.

  • Elicits and demonstrates respect for the patient and family values, preferences, and goals of care.

  • Complies with accepted ethical conduct and professional Standards of Nursing Practice as determined by the American Nurses Association and the Arizona Nurses Association.


Experience: Minimum 2 years clinical experience in hospice and/or palliative care

Education: Bachelors of Science in Nursing (BSN)

Licensure: Active Arizona RN license

Certification: American Heart Association Basic Life Support (BLS)

Hospice and/or Palliative Care Certification

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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