Job Description

Receptionist- Radiation Oncology

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

JOB SUMMARY

Supports the department flow by servicing patients and ensuring their comfort while waiting. Greets patients, family and visitors, receiving phone calls, answers inquiries and takes appropriate actions.

Will recommend repairs and work process efficiencies within their area and/or the department.  Shares responsibility for the maintenance of efficient scheduling, patient flow and quality assurance, as well as having alertness for fiscal soundness within the division.

JOB RESPONSIBLITIES

  • Supports the department and the Radiation Oncology team by participating on designated committees, staff and/or departmental meetings.  Participates in orientation of personnel and continuous quality and performance improvements.
  • Assist with patient issues posed by the physicians, nurses, and other personnel.  Pursues appropriate help with issues as needed.
  • Be able to handle urgent situations with a calm and professional manner. 
  • Answers phones in a professional and friendly manner, and directs the calls to appropriate individuals via telephone and/or paging. Takes messages for staff and directs to applicable party. 
  • Coordinates with therapists and patients to ensure that patient is seen in timely manner and informed of any delay or changes to the patient’s schedule or future scheduled appointments.
  • Keeps track of patient wait times, assists in the collection and data entry of departmental stats, KPIs and other continuous improvement initiatives.

JOB QUALIFICATIONS

REQUIRED

  • Experience: 6 months experience as a clerical/customer service area
  • Education: High School Graduate or equivalent

PREFERRED

  • Experience: One year previous reception/front office experience in healthcare setting
  • Special Skills: Proficiency in Microsoft Office Products
  • Extensive Organizational Skills
  • Effective Oral and Written Communication
  • Training: Basic Life Support (CPR)

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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