Job Description

Employment Status:
Full time
Job Function:
Business Support
320206 HIM Release Of Information-Clerical
Shift Hours / Days:
Monday- Friday, 8:00am-4:30pm
Hours / Pay Period:

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Job Summary/Purpose:

The Health Information Representative responds to all requests for medical record information from various requestors including health care providers, patients, attorneys, third-party payors, disability, subpoenas, and internal requestors.  All Release of Information must be in accordance with HIPAA federal regulations, state regulations and hospital policy.  The Health Information Representative interacts with patients in person or by telephone and obtains appropriate authorization for release. The Health Information Representative converts paper medical records to scanned documents to ensure readability, correct indexing, proper orientation and accessibility

Job Responsibilities:

  • Verifies that all requests meet the parameters for release in accordance with HIPAA federal regulations, state regulations, and hospital policy to ensure patient confidentiality.This entails knowledge of when a written authorization is required and when information can be released without patient authorization.Obtains authorizations as necessary.
  • Performs release of information for continuity of patient care in urgent situations in an expeditious manner.
  • Analyze medical reports and information against appropriate quality standards according to state, federal and accrediting agencies requirements for accuracy, completeness, clarity, legibility, timeliness, authentication, date, time restrictions, and content. Notify providers, via the Electronic Medical Record (EMR), for any deficiency noted and record all deficiencies in the appropriate application.
  • Responds to all requests for information from various requestors such as third-party payors for reimbursement, quality review, patients, health care providers, disability, insurance companies, attorneys, and subpoenas.Meets all due dates in processing requests.
  • Maintains an accurate computerized log in Hyland of requests received with the status or completion date. Scans requests and authorizations into Hyland.
  • Demonstrates familiarity with the Electronic Medical Record (EMR).Knows where to access information and print all types of information from various EMR systems.Photocopies records in hard copy.Dependent on site, creates imaging discs of radiology film studies for release and uploads outside imaging into PACS for storage and physician review.
  • Educates patients and other requestors on how to request medical records.Delivers medical records throughout the hospital as needed and in accordance with hospital policy and procedure.
  • Disassemble, identify and prepare paper medical records into specified document types.
  • Analyze content of the paper record to determine if information needs to be scanned.
  • Scan medical record using scanner into the appropriate Electronic Medical Record (EMR).
  • Perform quality assurance review on scanned document images.
  • Attach patient name to each scanned record and properly identify document type for correct indexing.
  • Verify medical record has been properly scanned and indexed to patient chart and prepare paper record for destruction.
  • Ability to utilize computer systems— MS Office with emphasis on Excel, OnBase, Sunrise Clinical Manager (SCM) or similar EMR

Minimum Qualifications:

  • Minimum of 2-3 years’ experience in a medical record department/medical office setting with familiarity in working with diverse facets of medical record activities is required.
  • High School Diploma or GED is required.
  • Strong organizational skills, ability to multi-task and utilize critical thinking skills to overcome obstacles, strong communication skills.
  • Active membership in AHIMA or equivalent with experience in Health Information is preferred.
  • Medical Assistant or RHIT Certification is preferred.
  • Medical Terminology experience is preferred.

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit  to begin your journey.