Job Description

Employment Status:
Full time
Job Function:
Business Support
332106 Intake Services-Clerical
Shift Hours / Days:
Monday- Friday, 7:30am- 4:00pm
Hours / Pay Period:

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Job Summary/Purpose:

Contributes to the integrated hospital network by assuming responsibility for the collection of records and imaging on new patients thus providing a seamless process that supports the clinic and physicians.  The outcome will be increased patient satisfaction and physician productivity. 

Job Responsibilities:

  • Procures medical records, radiology reports and films from the various treating facilities and physician offices on all new incoming patients prior to their arrival to their first appointment.
  • Assembles and audits a new patient record for review of accuracy.
  • Completes records collection timely and well-organized for clinical stakeholders.
  • Documents into the electronic record when outside records and imaging are requested and received.
  • Maintains confidential patient files.
  • Communicates to supervisor any missing records or issues that need to be resolved.
  • Provides support by answering phones and returns calls in a timely manner.
  • Takes on additional tasks, as needed to help with cohesiveness of the team.
  • Assists Manager with special projects/duties as requested.

Minimum Qualifications:

  • Two (2) years of professional experience in multifaceted online computer applications is required; two (2) to five (5) years of professional experience in an office setting, hospital, or medical office setting is preferred.
  • High School Diploma or GED is required.
  • Strong organizational skills, ability to multi-task and utilize critical thinking skills to overcome obstacles, strong communication skills.
  • Medical Assistant or C.N.A experience is preferred.
  • Medical Terminology knowledge is preferred.

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit  to begin your journey.