Job Description

Supervisor, Intake Nurse Navigation - REMOTE (FT)

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

**This position is REMOTE, Mon-Fri, 8a-5p PST**

The Supervisor of Nurse Navigation assumes the responsibility and oversite of the Intake Nurse Navigation team. The role entails ensuring the nurses are following related nursing hospital policies and procedures, professional nursing practice, application of the Mother Standard of Care and relationship-based care across the organization within clinical and/or programmatic areas. The supervisor will have the responsibility and oversight of the Intake Nurse Navigation process for tracking patients through to treatment decision along with understanding and overcoming any barriers to care. The role includes reporting on metrics and tracking department Key Performance Indicators along with identifying areas of opportunity for process improvement. This includes reporting on metrics at a minimum of weekly/monthly along with tracking real-time to identify and address opportunities in real-time.

Minimum Qualifications

Education: Bachelor of Nursing required, Masters’ preferred

Licensure: Registered Nurse (RN) in the current state of employment

Certifications: Oncology Nurse Certified (OCN) preferred

Experience:

  • Minimum of 3 years experience working in a medical/surgical or oncology setting, preferred

  • Previous office experience desirable

  • Proven competence in staff nursing roles and strong ability to coordinate interdepartmental operations and management relations

JOB RESPONSIBILITIES

  • Management of day-to-day operations in the assigned area including staffing issues, patient complaints or requests, physician concerns, issues revolving supplies and equipment.

  • Proactively works with staff and models patient service mentality.  Demonstrates and insists on the Mother Standard of Care.

  • Working with their direct reports they will oversee the development and oversight of quality measures, productivity and financial metrics and interdepartmental cooperation.

  • Monitors the provision of patient care and insists on the adherence to Nursing Service policies and Evidence Based practice.  Integrating industry best practices related to patient navigation into existing processes as appropriate.

  • Responsible for ensuring staff maintains appropriate licensure, certifications, and core competencies.

#LI-REMOTE

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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